Delivery Information

We offer four UK delivery services:

1. Standard Delivery £3.95

  • Service available to UK mainland, Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland.

  • Orders will usually arrive between 3 and 7 working days after placing your order.  

Standard deliveries within the UK are made by courier and delivered between 9 a.m. and 5 p.m. Monday to Saturday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

2. Standard UK deliveries over £50 qualify for FREE DELIVERY

  • Only valid on standard UK deliveries valued at £50 or more, after other discounts have been applied, excluding postage and packing related charges.

  • Only valid on orders to UK destinations, including the Scottish Highlands and Islands..

  • An order constitutes a single delivery to a single address.

  • Free Delivery is not available with our Premium, Next Day Delivery service.

Standard deliveries within the UK are made by courier and delivered between 9 a.m. and 5 p.m. Monday to Saturday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

3. Premium Next Day UK Delivery £6.95. Please note: This service is currently unavailable

  • The Next Day service is available to the UK mainland only. Orders to the Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland will take longer to arrive.

  • If you place your order on the website, or through our Customer Services Team, before 5pm Monday to Thursday, we will deliver the next working day. If you place your order on a Friday before 5pm, we will deliver it on the following Monday, unless this is a bank holiday. If you place your order on a Friday after 5pm, we will deliver it on the following Tuesday, or Wednesday if the Monday is a bank holiday. If your order is placed on a Saturday or Sunday, your order will be delivered the following Tuesday. During the Christmas period, this service will be replaced by an express delivery option, guaranteed to arrive in time for Christmas.

  • Please note that this service is not available for the following post codes:
    AB31-38, AB41-56, FK17-21, IV1-63, KA27-28, KW0-14, PA20-78, PH15-29, PH 30-33, PH45-48, PH34-44 and PH49-50

  • Orders to the following postcodes will take up to 4 working days to arrive, using this service:
    HS1-9, KW15-17 and ZE1-3

Premium, next day or express services are delivered between 9 a.m. and 5 p.m. Monday to Friday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

We work Monday to Friday, excluding Bank Holidays. Orders placed over the weekend on our standard delivery service will be processed on Tuesday (Wednesday after a Bank Holiday Monday) and premium, next day orders placed over the weekend will be processed on Monday (Tuesday after a Bank Holiday Monday).

If you are not at home between 9:00am and 5:00pm Monday to Friday, we recommend arranging delivery to your work address. If we do attempt to deliver to you at home and no one is in, our couriers will leave a card telling you about how to re-arrange or collect your delivery. Any unclaimed or undelivered orders will eventually make their way back to our warehouse.

Deliveries to BFPO Addresses

Deliveries to BFPO addresses are charged at our UK standard delivery rate of £3.95. The parcel will be sent to the BFPO sorting office. Unfortunately we are unable to provide any tracking information after the parcel arrives at the BFPO sorting office and onwards. Bestiea will not be liable for any loss or damage of the goods delivered to a BFPO address.
Please ring our customer service for further information on this service should you have any concerns.

International Deliveries

Our international deliveries are charged by zone. Once you have placed your order, the delivery charge will appear in the checkout pages. Please allow up to 14 working days for international deliveries to arrive.

Please ensure that there are no restrictions on importing our products into the destination country before you place your order. If you are unsure, the local customs authority website will be able to help. 

All international orders must have a contact telephone number in order to comply with our international partner’s terms and conditions. 

Unfortunately, we are unable to delivery to US PO Boxes or APO/FPO addresses. 

Delivery Prices by Zone

Zone         Average Delivery Times                                                                       

1                  1-10 working days                          £9.00  -  £14.00                         

2                  1-10 working days                          £11.00 - £29.00                            

3                  1-10 working days                          £22.00 - £26.00        

4                  1-10 working days                          £24.00 - £32.00                         

5                  1-10 working days                          £25.00 - £32.00                          

6                  1-10 working days                          £27.00 - £35.00                     

Please note: We're currently only able to ship into the USA using an Express Delivery service.

We will return to offering a standard delivery option as soon as we are able Express Delivery to the USA is £26.00

Zones Defined

Zone 1                  Zone 2                    Zone 3                      Zone 4                     Zone 5                        Zone 6

Belgium               Austria                    Albania                      Japan                   Argentina                    Australia

Denmark             Bulgaria        Bosnia-Herzegovina       Malaysia                  Bahrain                       Belarus

France                  Finland                    Canada               New Zealand                Brazil                           Egypt

Germany            Hungary                    Croatia                   Norway                      Chile                          Iceland

Ireland                    Italy              Czech Republic                Qatar                  Hong Kong                        India

Luxembourg      Monaco                     Cyprus               Saudi Arabia          South Korea                      Russia

Netherlands        Poland                    Gibraltar               Singapore       United Arab Emirates

                             Portugal                    Greece                   Turkey

                             Romania                 Indonesia               Ukraine

                                Spain                        Latvia                  Vietnam

                             Sweden                    Lithuania

                                                                  Malta

                                                                Slovenia

                                                             Switzerland

                                                                Thailand

                                                                    USA*

 

 

 

*Please note: We're currently only able to ship into the USA using an Express Delivery service. We will return to offering a standard delivery option as soon as we are able.

Additional charges to International Orders

International orders may be subject to additional customs charges, taxes or surcharges. Please be aware that Bestiea is not liable for any additional charges due when your order arrives in country. For information on any additional charges that you may incur, please refer to your local customs authority website.

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